Shipping Policy
Thank you for shopping with Vulka Fire Equipment! We greatly appreciate your support and want to ensure your shopping experience is as transparent and efficient as possible. Please take a moment to review our comprehensive shipping policy below.
Shipping Methods and Rates:
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Shipping Locations: We currently ship to addresses within the United States. Unfortunately, we do not offer international shipping at this time.
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Shipping Carriers: To provide the best service, we primarily use reputable carriers such as USPS, UPS, and FedEx. The specific carrier used for your order may vary based on your location and the products ordered. For larger or palletized orders, LTL shipping may be utilized.
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Shipping Times: Orders are typically processed and shipped within 1-3 business days of the order date. Delivery times will depend on your location and the selected shipping method. You will receive a tracking number via email once your order is shipped, allowing you to monitor the progress of your package.
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Shipping Rates: Shipping rates are calculated based on the weight, dimensions, and destination of your order. You can view the shipping cost at checkout before completing your purchase, or the shipping cost will be included in a provided quote.
Delivery Estimates: Please note that delivery estimates provided during checkout are approximate and may be subject to change due to unforeseen circumstances such as weather, carrier delays, or other factors. Vulka Fire Equipment is not responsible for delivery delays beyond our control.
Shipping Address: It is your responsibility to provide accurate and complete shipping information. Please double-check the shipping address during checkout. Vulka Fire Equipment is not responsible for packages delivered to incorrectly provided addresses.
Order Tracking: Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package. Please allow up to 48 hours for tracking information to become available.
Shipping Notifications: You will receive email notifications regarding your order's status, including order confirmation, shipping confirmation, and delivery updates. Please ensure that your email address is accurate to receive these notifications.
Lost or Stolen Packages: In the unfortunate event that your package is lost or stolen after being marked as delivered, please contact the carrier immediately to initiate an investigation. Vulka Fire Equipment is not responsible for lost or stolen packages.
Returns and Refunds: For information on returns and refunds, please refer to our Refund Policy.
Contact Us: If you have any questions or concerns about our shipping policy, please do not hesitate to contact us. Our customer support team is here to assist you. You can reach our customer support by emailing support@vulkafire.com.
By making a purchase on our website, you agree to abide by the terms and conditions outlined in this shipping policy. Vulka Fire Equipment reserves the right to update or modify this policy as needed. We recommend reviewing this policy periodically for any changes.
Thank you for choosing Vulka Fire Equipment. We are honored to serve you, and we are committed to delivering your products safely and efficiently. Your satisfaction is our priority.