REFUND POLICY
Thank you for shopping at Vulka Fire Equipment. We appreciate your support and trust in our products.
We understand that sometimes circumstances may arise that require you to consider returns or refunds. However, we want to clarify our policy regarding such requests:
ALL SALES ARE FINAL
At Vulka Fire Equipment we take pride in delivering high-quality products that align with our mission and values. Due to the unique nature of our merchandise and to ensure the highest standards of safety, we do not accept returns, and no refunds shall be issued.
Exceptions
While we stand firmly by our policy, we will make exceptions in the following cases:
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Incorrect or Damaged Orders: In the unlikely event that you receive an incorrect or damaged item, please contact our customer support team within 7 days of receiving your order. We will work diligently to resolve the issue promptly.
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Order Cancellations: If you need to cancel an order you've placed, please get in touch with us as soon as possible. We will do our best to accommodate your request if the order has not already been shipped.
Contact Us
If you believe your situation qualifies for an exception, or if you have any questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction with your Vulka Fire Equipment products.
You can contact us via email at support@vulkafire.com or through our website's Contact Us page.
We appreciate your understanding and support of our return and refund policy. Our commitment is to provide you with exceptional products that inspire and represent your dedication to high quality and innovative fire service products. Thank you for being a part of our community.